Thank you for choosing lamps at vgfashionshop. We are committed to ensuring that you are satisfied with your purchase. Here is our refund and return policy:

Return conditions
Return time limit: You can apply for a return within 30 days from the date you received the product.
Product condition: The returned product must be unused and keep the original packaging and all accessories intact.
Proof requirements: Please provide valid proof of purchase when returning the product, such as order confirmation email or shopping receipt.
Non-returnable products
The following types of products are not accepted for return except for quality issues:

Customized products
Discounted or promotional products
Installed or used lamps
Return process
Contact customer service: Please contact our customer service team at [email protected] to explain the reason for the return.
Return approval: The customer service team will evaluate the return request based on the information you provide.
Return instructions: Once the return request is approved, we will provide a return address and return label.
Sending the product: Please return the product to the specified address together with the original packaging.
Refund
Refund method: Refunds will be made to your account via the original payment method.
Processing time: We will process your refund request within 5-7 business days after receiving the returned product.
Refund amount: A full refund will be based on the purchase price of the product, excluding the original shipping cost.
Exchange
If you need to exchange the product, please return the product according to the return process first, and then place a new order to purchase the required product.

Damaged or wrong product
If the product you received is damaged or does not match your order, please contact us within 48 hours of receipt and we will arrange a return or exchange for you.

Contact us
If you have any questions or need help with our refund and return policy, please contact us at the following methods:

Email: [email protected]
We appreciate your support and will work hard to resolve any issues and ensure that you have a satisfactory shopping experience.