At VGFashion, we care about customer satisfaction and the quality of every bag we provide. Please read our refund and returns policy carefully before placing your order.

Order Cancellation

Orders may be canceled before production or processing has started. Once an order has entered production, customization, or shipping preparation, it may no longer be canceled.

For custom-made or personalized leather bags, cancellation may not be available after the design details, materials, or production process have been confirmed.

Returns

We accept return requests only when the item has a confirmed quality issue, production mistake, or arrives damaged.

To request a return, please contact us within 7 days after receiving your order. Customers must provide clear photos or videos showing the issue, including the product, packaging, and any damaged or incorrect details.

Returned items must be unused, in their original condition, and include all original packaging, accessories, and documents if applicable.

Non-Returnable Items

Due to the nature of customized products, the following items cannot be returned or refunded:

  • Custom-made or personalized products without quality issues
  • Items returned due to change of mind
  • Items damaged by improper use, storage, or handling
  • Items with incorrect color, size, style, or design selected by the customer
  • Items that have been used, altered, washed, or damaged after delivery
  • Orders that have already entered production or customization

Refunds

Once your return request is reviewed and approved, we may offer a replacement, repair, partial refund, or full refund depending on the situation.

If a return is required, the refund will be processed after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and provide a suitable solution.

If the problem is confirmed to be caused by our production or shipping process, we will be responsible for offering a reasonable solution, such as replacement, repair, or refund.

Shipping Costs

Original shipping fees are non-refundable unless the return is caused by our error or a confirmed product quality issue.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our mistake.

Custom Product Notice

Because many VGFashion products may be customized according to customer requirements, small variations in color, texture, leather grain, stitching, or size may occur. These natural or handmade variations are not considered quality defects.

We recommend confirming all customization details carefully before production begins.

Contact Us

If you have any questions about your order, return, or refund request, please contact our customer service team through the website. We will review your case and do our best to provide a fair and reasonable solution.